Refund & Cancellation Policy

Effective Date: [Insert Date]

Refund & Cancellation Policy

Silver Taxis Service is committed to providing reliable transportation services and a fair booking experience for all customers. This Refund & Cancellation Policy explains how cancellations, refunds, and booking changes are handled.

Booking Cancellations

Customers may cancel their booking before the scheduled pickup time by contacting our customer support team. We recommend cancelling as early as possible to avoid unnecessary charges and to allow us to reassign the booking.

Cancellation Charges

Depending on the time of cancellation and the status of the booking, cancellation fees may apply. If a driver has already been dispatched or has arrived at the pickup location, reasonable cancellation or waiting charges may be deducted where permitted.

Refund Eligibility

Refunds may be provided in situations such as duplicate payments, cancelled bookings that qualify under this policy, or when we are unable to provide the requested service. Refund requests are reviewed individually to ensure they meet our policy requirements.

Non-Refundable Situations

Refunds may not be available if:

  • The passenger fails to arrive at the pickup location (No-Show).

  • Incorrect booking information is provided by the customer.

  • The booking is cancelled after the driver has arrived or the trip has started.

  • Delays or disruptions occur due to circumstances beyond our reasonable control, including traffic, weather conditions, road closures, or public emergencies.

Booking Changes

Customers may request changes to the pickup time, pickup location, destination, or other booking details before the scheduled trip. We will make every reasonable effort to accommodate changes, subject to vehicle and driver availability.

Refund Processing

Where a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider and are generally completed within 5–10 business days.

Our Commitment

Silver Taxis Service aims to resolve all refund and cancellation requests fairly, transparently, and in accordance with applicable Australian consumer laws. Every request is assessed individually to ensure a reasonable outcome for both our customers and our business.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact us:

Silver Taxis Service

Address: 220 King St, Mascot NSW 2020, Australia

Phone: 1300 300 936

Email: bookings@silvertaxisservice.com

Website: https://www.silvertaxisservice.com