Booking Policy

Effective Date: [Insert Date]

Booking Policy

Silver Taxis Service is committed to providing safe, reliable, and professional taxi transportation throughout Sydney. This Booking Policy explains how bookings are made, confirmed, managed, and completed.

Making a Booking

Customers can book a taxi through our website, by phone, or through any approved booking channels. When making a booking, customers should provide accurate information, including their name, contact number, pickup location, destination, travel date, time, and any special travel requirements.

Booking Confirmation

Once a booking request is received, we will confirm the booking based on driver and vehicle availability. Customers may receive confirmation by phone, email, or SMS. A booking is considered confirmed only after confirmation has been provided by Silver Taxis Service.

Airport Transfers

For airport pickups, customers are encouraged to provide accurate flight details, including the airline and flight number. This helps our drivers monitor flight schedules and provide timely pickup services where possible.

Booking Changes

Customers may request changes to their booking before the scheduled pickup time. While we will make every reasonable effort to accommodate changes, they are subject to driver availability and operational requirements.

Waiting Time

Drivers will wait for a reasonable period at the pickup location. Additional waiting charges may apply if the customer is delayed beyond the included waiting time. If the customer cannot be contacted, the booking may be treated as a No-Show.

Passenger Responsibilities

Passengers are responsible for arriving at the pickup location on time, providing accurate booking information, and treating drivers and vehicles with respect. Any damage caused to the vehicle may result in additional charges.

Vehicle Availability

Although we strive to provide the requested vehicle type whenever possible, vehicle availability may vary depending on demand and operational circumstances. If necessary, a suitable alternative vehicle may be provided.

Service Delays

While we make every effort to arrive on time, delays may occur due to traffic conditions, weather, road closures, public events, or other circumstances beyond our reasonable control. We appreciate your understanding in such situations.

Contact Us

If you have any questions regarding this Booking Policy or need assistance with your booking, please contact us:

Silver Taxis Service

Address: 220 King St, Mascot NSW 2020, Australia

Phone: 1300 300 936

Email: bookings@silvertaxisservice.com

Website: https://www.silvertaxisservice.com